SM SR ISO 10002:2016
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- Statute : Replaced
- Effective date : 22.11.2016
- Is valid? : No
- Terms of validity : 04.08.2021
- Available in : Romanian
- Pages : 34
120.50
lei
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance
Link between documents
- Link type
- Notation
- Replaced by
- SM ISO 10002:2021
- Replacing
- SM SR ISO 10002:2006
- IDT-identical international
- ISO 10002:2014
- IDT - Identical Romanian
- SR ISO 10002:2015