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  3. SM SR ISO 10002:2006
SM SR ISO 10002:2006 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations.
  • Statute : Replaced
  • Effective date : 01.01.2007
  • Is valid? : No
  • Terms of validity : 22.11.2016
  • Available in : Romanian
  • Pages : 38
134.80 lei
Classification of the standard
  • ICS code
  • Name
  • 03.120.10
  • Quality management and quality assurance
Link between documents
  • Link type
  • Notation
  • IDT-identical international
  • ISO 10002:2004
  • IDT - Identical Romanian
  • SR ISO 10002:2005

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