ISO 10004:2012
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
- Statute : Replaced
- Effective date : 15.09.2012
- Is valid? : No
- Available in : English
- Pages : 40
134.80
lei
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance
Link between documents
- Link type
- Notation
- Replaced by
- ISO 10004:2018
- Replacing
- ISO/TS 10004:2010
- National Standard
- SM ISO 10004:2014