ISO/TS 10004:2010
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
- Statute : Replaced
- Effective date : 15.04.2010
- Is valid? : No
- Terms of validity : 15.09.2012
- Available in : English
- Pages : 36
134.80
lei
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance