ISO 10004:2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
- Statute : Adopted
- Effective date : 16.07.2018
- Is valid? : Yes
- Available in :
- Pages :
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance
Link between documents
- Link type
- Notation
- Replacing
- ISO 10004:2012
- National Standard
- SM ISO 10004:2019