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  3. ISO 10002:2018
ISO 10002:2018 Quality management — Customer satisfaction — Guidelines for complaints handling in organizations
  • Statute : Adopted
  • Effective date : 16.07.2018
  • Is valid? : Yes
  • Available in :
  • Pages :
Classification of the standard
  • ICS code
  • Name
  • 03.120.10
  • Quality management and quality assurance
Link between documents
  • Link type
  • Notation
  • Replacing
  • ISO 10002:2014

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