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ISO 10002:2014
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- Statute : Replaced
- Effective date : 15.07.2014
- Is valid? : No
- Available in :
- Pages :
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance
Link between documents
- Link type
- Notation
- Replaced by
- ISO 10002:2018
- Replacing
- ISO 10002:2004/Cor 1:2009
- Replacing
- ISO 10002:2004
- National Standard
- SM SR ISO 10002:2016