ISO 10002:2004
Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
- Statute : Replaced
- Effective date : 01.07.2004
- Is valid? : No
- Terms of validity : 15.07.2014
- Available in : English
- Pages : 32
109.90
lei
Modification of the standard
- Notation
- Type of change
- Date
- Information source
- Source of publication
- Cor 1
- Correction
- 15.07.2009
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance