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  3. SR ISO 10002:2005
SR ISO 10002:2005 Quality management. Customer satisfaction. Guidelines for complaints handling in organizations
  • Statute : Withdrawn
  • Is valid? : No
  • Terms of validity : 01.01.2015
  • Available in :
  • Pages : 32
Additional notes : Vezi SM SR ISO 10002:2006
109.90 lei
Classification of the standard
  • ICS code
  • Name
  • 03.120.10
  • Quality management and quality assurance
Link between documents
  • Link type
  • Notation
  • Replaced by
  • SR ISO 10002:2015

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