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SM ISO 10004:2014
Quality management. Customer satisfaction. Guidelines for monitoring and measuring
Additional notes
: Versiunile lingvistice română, rusă şi engleză sînt republicate prin Hotărârea ISM nr. 298 din 04.12.2017
- Statute : Replaced
- Effective date : 11.11.2014
- Is valid? : No
- Terms of validity : 21.02.2019
- Available in : English
- Pages : 45
152.50
lei
Classification of the standard
- ICS code
- Name
- 03.120.10
- Quality management and quality assurance
Link between documents
- Link type
- Notation
- Replaced by
- SM ISO 10004:2019
- Replacing
- SM SR ISO/TS 10004:2012
- IDT-identical international
- ISO 10004:2012